About Customs, Duties & Taxes

If you’re ordering something for delivery to an address in a country covered by the AARA Global programme an estimated Import Fees Deposit may be applied to the order.

How Customs Work on Items Sold by AARA

When you purchase a product on AARA from another country outside of the country you reside, your country of residence may apply customs clearance taxes on the products. Each product may incur different fees. As there are so many types of import taxes and fees, we highly recommend you check with the delivery service shipping an item of interest or our local government to get an idea of how much you will be charged extra. Please check that the product you have ordered is legally allowed by your country.

We have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from AARA, you’re considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.

Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a parcel. As the importer of record, you may be required to provide the recipient’s identification number such as a Unique Identification Number, CPF, or Tax ID. You can include this when you Add a New Address to Your Account. If the destination country requires this information, you’ll have the option to include it here.

If new Region 1 DVDs are sold from the USA or Canada, you may be subject to import duties and taxes which are levied once the package reaches your country. Again, please note that when ordering new Region 1 DVDs from AARA Marketplace Sellers, you’re considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.

Generally, customs forms for international parcels will list the value of the contents of your order by product type. For instance, orders containing CDs, videos, books and software will generally be listed like this:

  • Books value £29.55
  • CD value £9.95
  • Video value: £39.95
  • Software value: £37.95


Your Privacy

Your privacy is important to us and we know you care about how information about your order is used and shared. We’d like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

We may also provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

Customs on Gift Orders

If the order is a gift, the package is marked “Gift” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the parcel.